Unit VI Analyze the Running Case on page 488 of the textbook, Essay

Unit VI Analyze the Running Case on page 488 of the textbook, - Essay Example ndle customers, customer care protocols, production chain management, communication approaches, recreational, wellness systems and marketing techniques. Training on such aspects enables companies to focus their synergies in providing competitive services at the right time. This paper explores the best way of managing training program at Manage Your Health Company (MYH) that is expected to be rolled out. The training programs the institution seeks to adopt is to improve employee performance by ensuring their health and physical wellbeing. In particular, the company that has over 20,000 full time employees and 5,000 part time employees is set to offer training on recreation and wellness. The program is to be facilitated by experienced trainers with the capacity of ensuring holistic development. As noted, MYH is set to roll out a recreation and wellness training program that aims at equipping employees with requisite incentives for health development. The training is to be executed to boost health conditions of the staff and in turn engage in quality service delivery. Improving employee health requires effective and timely enlightening on dietary matters, awareness creation on healthy foodstuffs, and education on balanced diet among others (Richard, Emener & Hutchison, 2009). On the other hand, keeping fit calls for favorable fitness training and systematic workout by the employees. These aspects require a well versed training team and management for best results to be attained. To achieve the objectives, the institution contemplates outsourcing the management of the training process to facilitate the program based on the scope of work to be executed. However, the proposal to outsource trainers is deemed unnecessary and wasteful given that MYH Company has a well-established internal training team/department that has over the years conducted various training programs successfully. The internal training department has the capacity to conduct the program that requires

Marketing for financial Services Essay Example | Topics and Well Written Essays - 750 words

Marketing for financial Services - Essay Example She presented the reference of Dr. Hassan who had also taken a commercial loan and had successfully paid it off. The customer had already informed the Credit officer of her inability to provide any collateral for which she gave the reference to compensate the collateral. Now after two weeks of filing the application, the bank has rejected her loan on the premise that she cannot provide collateral and this thing was also not mentioned to her earlier in the meetings. The customer is angrier of the fact that the bank made her wait for one more week in telling their insufficiency for providing the loan. They could have told it on the very day itself when she had informed them of this thing. However, they delayed the process which resulted in customer not being able to apply to other banks and wasting her time. The consequences of this situation get translated in dual ways as there are two customers involved in this service encounter- first is the lady herself who has applied for the loan and second is Dr. Hassan who is an existing customer of the bank. The lady is a new customer for the bank and came to them on the reference of Dr. Hassan as she was unable to provide any collateral. Definitely Dr. Hassan had been positive and confident towards the bank services and professionalism for which he introduced her to the bank. However, the bank not only failed in providing timely and detailed information, but also made a negative impression on a new customer which will definitely result in a loss. From Dr. Hassan’s perspective, he spread positive word of mouth for the bank and brought a new customer for the bank but the bank did not recognize this opportunity and failed to acknowledge the interest and goodwill of Dr. Hassan. After this service encounter failure, Dr. Hassan might not feel encouraged to promote or introduce the bank services to any other relative or friend of his. Thus, the bank fails in maintaining relationship with its existing customer also

Evolution of the Global Economic Environment Research Paper

Evolution of the Global Economic Environment - Research Paper Example As global trade has grown over the last 20 years, both in terms of global productivity and absolute means, China has sustained their share of global trade and substantially increased their share of global exports of produced goods (Lin 2001). From 1990-2010, at merely more than 10.4 percent (Lin 2001, slide 4), China’s share of global exports was significant. The multinational business is usually perceived as a major motivator for the system of the globalization of production. This is justifiable, because the presence of the multinational business is, in principle, grounded on earlier and major foreign investment (Ostry & Alexandroff 2003). Furthermore, the past two decades have witnessed a dramatic boost in the operations of multinational businesses in China. Recent reports indicate that there are roughly 65,000 transnational corporations at present (Milberg 2004, 45). Their economic effect can be evaluated through varied approaches. Foreign partners, in 2001, comprised more than 50 million workers in comparison to more than 20 million in 1990 (Milberg 2004, 45). According to the UNCTAD (2002, 1 as cited in Milberg 2004, 45), foreign partners presently comprise about one-third of global exports and one-tenth of global GDP. Between the 1980s and the 1990s, FDI’s share in international gross capital formation increased by two-thirds; for China, the rise was by about three-quarters. FDI massively rose in the 1990s, even though it dropped abruptly in 2001 due to the global recession and weakening of stock markets (Lin 2001). Hence the reduction in the flows of FDI was tilted toward advanced nations. FDI to China and other developing nations increased 4 percent from 1980 to 2001, and China’s share of world FDI climbed significantly from the early 1990s to 2001 (Ostry & Alexandroff 2003). Nevertheless, this increase has not been sufficient to make a difference in the share of the developing nations of the global reserves of FDI, which, according to UNCTAD (2000 as cited in Milberg 2004, 46), has changed roughly 35% over the past two decades. China, in the 1990s hardly made it on the international economic scale. However, China was able to improve its status in international trading after roughly two decades, making her the current second most advanced economy in the world (Lin 2001). The trade of China, in the 1990s, was an insignificant presence in world trade. After two decades, the country is presently the biggest global exporter of goods, with a rate of annual export growth at 18 percent (Lin 2001, slide 6). Due to this massive development in China’s role in international trading, trade structure has been altered. It is the contention of this paper that the transformation in trade structure, or with intensified trade in intermediate rather than final products, instead of expansion in the volume of trade that establishes globalization as a relevant occurrence in terms of the development of strategies for economic growth. This transformation in the structure of trade is the outcome of the appearance of global trading systems, wherein bits and pieces of a product are manufactured in various places all over the world.

U08d1, u08d2, u08d3 Coursework Example | Topics and Well Written Essays - 750 words

U08d1, u08d2, u08d3 - Coursework Example The Sun is not  massive  enough to ever evolve into a black hole; it will end its life in about 4.5 billion years as a white dwarf  star. But, in case if the Sun's mass was suddenly collapsed into a black hole then Earth's orbit then if a one  solar mass  black hole were to suddenly replace the Sun at the center of our solar system, the orbits of the planets would not change. This is because the physical laws that determine the orbital motion of the Earth depend only on the actual mass of the Sun, and not on whether it is distributed within a sphere (like the Sun) or at a point (like a black hole). 2. "There are 1011 stars in the galaxy. That used to be a huge number. But it's only a hundred billion. It's less than the national deficit! We used to call them astronomical numbers. Now we should call them economical numbers." —Richard Feynman, American physicist, Nobel Prize Laureate When we think of an astronomical number – we probably think of a sum thatâ€℠¢s almost beyond human comprehension. We probably refer to huge numbers as astronomical because of the vast and seemingly infinite universe. But the universe may not be as big as it seems when compared to something like the national debt. This quote has been said towards the backhanded critique of government. Furthermore,  we can say that there are at least 100 billion galaxies in the universe and each galaxy containing around 1 trillion stars. That’s 1 x 10^23 or 100 sextillion stars in the universe. Hence this comparison is done against the size of the national deficit. It's a good point, and economics can provide some slightly more familiar analogies to people grappling with large numbers than trying to contemplate entire galaxies. The important point here is not that high finance is catching up with the sciences; it’s that the numbers we encounter everywhere in daily life are growing steadily larger. While the consumer was busy saving, the Federal U. S. governmen t was piling on debt at a much greater pace. In fact, during Q2 of 2008 Washington accumulated debt at a 24.4% annual rate! Therefore, even though households and state and local governments have hopefully begun to learn their lessons; D.C. still managed to increase the overall level of non-financial debt in the U.S. to a record $35.45 trillion.† 3. Picture of the week How are the stars formed within the nebula? What is causing these dramatic pillars? What thoughts and reactions do you have to the pictures and their descriptions? All stars are formed from nebulae (the plural of nebula). Nebula is a term for a cloud of gas, and stars form from gas. Many nebulae or stars form from the  gravitational collapse  of gas in the  interstellar medium. As the material collapses under its own weight, massive stars may form in the center, and their  ultra violet radiation ionizes  the surrounding gas, making it visible at optical  wavelengths. Star formation  is the process b y which dense parts of  molecular clouds  collapse into a ball of  plasma  to form a  star. These eerie, dark pillar-like structures are actually columns of cool interstellar hydrogen gas and dust that are also incubators for new stars. The pillars protrude from the interior wall of a dark molecular cloud like stalagmites from the floor of a cavern. They are part of the "Eagle Nebula" M16, a nearby star-forming region 7,000 light-years away in the

Theme and Narrative Elements in the Short Story Research Paper

Theme and Narrative Elements in the Short Story - Research Paper Example This paper will discuss the literary elements that can be found in the short story entitled A Dark Brown Dog, written by Stephen Crane. This allegory is mainly centered on three characters. According to the writer, the dark brown dog, the father and the child are viewed as the main characters in the story. In most literary publications, the story mainly revolves around the characters. An overview of the story proves that the dark brown dog was mistreated by the family members (Crane, 2008). On the contrary, the dog did not respond violently to the household members even after receiving various forms of torture from the members of the household. In A Dark Brown Dog, the dog was treated inappropriately by the caregivers (Crane, 2008). The child of the household occasionally protected the dog from the harsh beatings. The child usually cried whenever his parents mistreated the dog. In one rare case, the father had struck his son’s head with a large saucepan after he had run toward s him protesting in order to protect the dog. From that point onwards, his parents reconsidered the issue of throwing items to the dog. Finally, the father of the household came home drunk. Afterwards, his son arrived home together with the dog. The father gave the dog a heavy beating and threw the dog outside the house through the window (Crane, 2008). The dog landed in a heap on top of the roof of a shed which was five stories below. The mood at the end of the story assumes that the dog had died after all the exploitation by the family members. In this literary work of fiction, the most prevalent theme is violence. According to the author, the dark brown dog faces violent actions from the members of the household (Collins, 2011). However, the dog was able to cope with the unjust beatings from the family. Further analysis also shows that on some occasions, the child who occasionally protected the dog imposed some form of torture to the dog. The author asserts that earlier on, the c hild thrashed the dog with a stick after he noticed that the dog was pursuing him. After he did this, the dog usually made funny gestures of apology to the child. According to the details contained in the story, the dog usually accepted the beatings from the family members (Collins, 2011). The child occasionally cried after the dog was smashed because the child loved the dog and even treated it like a close friend. The theme of violence in this short allegory has significant effects on the literary works. The child played the role of a close friend and a guardian to the dog (Magill, 1997). There are numerous literal elements that are contained in most short stories. Some of most common elements include the setting, characters, point of view, symbolism and plot. In this short story, the plot and the characters play an eminent role in the advancement of the subject matter of the story (Collins, 2011). As stated earlier, the father, child and the dog are considered the main characters. These characters employ all forms of violence to the helpless dog. In some instances, the dog was usually protected by the child. In addition, these three characters ensured that the plot was alive all through the narration. In conclusion, the plot enables the development of the theme of violence. The author of the story categorically places his ideas in the narration. All these ideas and thoughts are liable for sustaining the main

Service Operations Analysis Assignment Example | Topics and Well Written Essays - 750 words

Service Operations Analysis - Assignment Example A.1 Timeliness - It is valuing the precious time of customers as visitors to the branch. Customers find it hard to spend unnecessary time from their daily hectic work routine. The guard at the entrance opens the glass gate for you to enter the bank premises without delay. You find that customers are being attended to deposit cash through many windows. Without any delay, you proceed to the window where only one customer is ahead in the line to deposit cash. With-in next minute, your turn comes and it hardly takes two minutes for you to come out of the bank after depositing the currency. A.2 Incremental Flow - It is serving the bank customers by politely asking them the nature of work required by the customer – whether it is a bearer check to be cashed or operating a bank safe locker box by the enquiry desk executive. As the business was operation of the safe locker box, the enquiry desk led the customer to the table for the desk executive to request the customer to be seated until the bank personnel operates the bank keys and requests the customer to use the customer key to open the locker. A.3 Anticipation - It is before-hand knowledge of the difficulty to be faced by the customer in the Bank of America. Due to internal setting changes, blank booklets of check depositing slips were kept at a desk away from the view. A relationship official of the bank was roaming around to find any such customer problem and guide the customer. A.4 Communication - Customers receive the services by making online requests. If a customer makes an online request for the new check book, it is delivered without any postal cost to the customer at customer premises. A.5 Customer feedback - It is requesting the customer on the website to share experiences so that improvement in services could be made. The bank has hired an agency to send visitors on mystery shopping to get unbiased opinion on its services. A.6

A Review of Pete Zimmer Quartet Prime of Life CD Release Essay

A Review of Pete Zimmer Quartet Prime of Life CD Release - Essay Example The instruments especially the saxophone could be heard clearly all through mainly emphasized the melody. The guitar clearly brought out the rhythm of the musical. The melody, harmony, and rhythm combined to bring a soothing and exiting feeling. The performance was one of the preeminent jazz performances I have attended. This paper focuses on the different aspects incorporated in the performance to bring harmony, mellow and maintain the right rhythm. The stage was gorgeous since it was dimly lit using candles mainly placed at the back at the background were burgundy curtains that gave the stage an amorous feel. However, the stage looked quite small and the band members were positioned close together, which limited their movements. At the back was the band member playing the drum while the rest of the band took positions to form what looked like a rectangular. Two of the band members remained standing while the rest remained seated. Just like most jazz musicals, the music was harmonio usly spacious with a similar chord structure played repeatedly. At the start, the saxophonist played the rhythms to outline the formation of the song (Riggs, 2008). At the far back was Zimmer playing the drum while the rest of the band took positions to form what looked like a rectangular alignment. ... All through the performance, Zimmer played the drum with swings using sticks and brushes, which propelled the rest or the band forward. Bernstein moved from side to side as he plucked the guitar to keep the rhythm of the musical. The music was delicate and swinging with a graceful rhythmic undertow such that though the music lasted long the energy is desirable all through. The song played included â€Å"Carefree,† â€Å"Getting Dizzy,† â€Å"Search,† and Jeremy Pelt.† The â€Å"Prime of Life† was one of the songs played and the title of the CD that Pete Zimmer Quartet was launching. All the songs had an either fast or moderately fast tempo. The song of the day â€Å"The Prime of Life† was played in each of the three sessions. The rhythm or the music had a moderately fast and bouncy tempo with the drumming swinging from elusive to strident style. The rhythm could generally be described as syncopated and quite complex. Just like most jazz musica ls, the rhythm was swingy and irregular. The swings sounded exaggerated creating a forward momentum emphasized by the drum. However, towards the end, the jazz musical was slightly slow and relaxed. The different instruments could be heard playing the same melody but at different rhythms. I can only describe the overall rhythm as somehow tensed with some sense of looseness. The harmony of the jazz musical played could be described as quite racing with short off beats at the end of all phrases. The beats were quite emphasized all through with off beat’s being stronger. The harmony was in one way or another unpredictable, which is a common feature in most jazz music. The sound of the bass helped maintain the harmony. The jazz musical was similar to most jazz performances in aspects pertaining to the rhythm, tempo, as